Contact information

MADE WITH CORAZÓN — CONTACT INFORMATION POLICY

CUSTOMER SUPPORT

For questions regarding orders, products, smart tags, digital pet profiles, shipping, returns, privacy requests, or account assistance, customers may contact us at:

hello@madewithcorazon.com

We aim to respond to inquiries within 2–5 business days; however, response times may vary during launches, holidays, high order volume periods, or weekends.

ACCURATE CONTACT INFORMATION

Customers are responsible for providing accurate and current contact information at checkout and within their account settings.

Made with Corazón is not responsible for missed communications, shipping delays, account access issues, or order problems resulting from inaccurate or outdated contact information provided by the customer.

EMAIL COMMUNICATIONS

By placing an order, creating an account, subscribing to our newsletter, or using our smart tag services, you consent to receive communications from Made with Corazón, including:

• Order confirmations
• Shipping updates
• Account notifications
• Smart tag or digital profile notifications
• Customer service responses
• Policy updates
• Promotional or marketing emails (where permitted by law)

Customers may unsubscribe from marketing emails at any time using the unsubscribe link included in those communications.

Operational emails related to orders, accounts, security, or smart tag services may still be sent when necessary.

PRIVACY OF CONTACT INFORMATION

Customer contact information is handled in accordance with our Privacy Policy.

We do not sell customer personal information to third parties.

However, certain information may be shared with trusted service providers necessary to operate our business, including payment processors, shipping carriers, hosting providers, analytics services, customer support tools, and platform providers.