Refund policy

MADE WITH CORAZÓN — RETURN & REFUND POLICY

OVERVIEW

At Made with Corazón, all sales are final.

Due to the personalized, custom, hygienic, and digital nature of our products and services, we do not accept returns, exchanges, or cancellations once an order has been placed.

By placing an order with Made with Corazón, you agree to the following Return & Refund Policy.

ALL SALES FINAL

All products and services sold by Made with Corazón are final sale, including but not limited to:

• Pet tags
• Smart tags
• Personalized products
• Custom products
• Made-to-order items
• Digital pet profiles
• NFC services
• Digital products and services
• Gift cards
• Sale or discounted items

We do not accept returns or exchanges for reasons including:

• Change of mind
• Ordering the wrong size, color, or style
• Accidental purchases
• Minor variations in color, finish, texture, marbling, pattern placement, or appearance
• Device incompatibility outside of our stated requirements
• Normal wear or pet-related damage after delivery

SMART TAG SERVICES & DIGITAL FEATURES

Smart tag functionality and digital pet profile services are digital services.

Due to the digital nature of these services, setup, activation, NFC linking, profile hosting, account creation, or digital customization fees are strictly non-refundable once activated or delivered.

Made with Corazón does not guarantee compatibility with every device, phone, scanner, NFC reader, or phone case.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:

hello@madewithcorazon.com

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

If approved, we may offer a replacement, repair, store credit, or refund at our sole discretion.

Failure to contact us within 48 hours of delivery may result in denial of the claim.

LOST OR STOLEN PACKAGES

Made with Corazón is not responsible for packages lost, stolen, delayed, or damaged after they have been marked as delivered by the shipping carrier.

Customers are responsible for ensuring shipping information is accurate at checkout.

ORDER CANCELLATIONS

Orders may not be canceled once placed.

Please review all order details carefully before completing your purchase.

CHARGEBACKS & FRAUDULENT CLAIMS

We reserve the right to dispute chargebacks involving delivered, customized, personalized, or digitally activated products or services.

False claims of non-delivery, unauthorized transactions, or misuse of refund policies may result in refusal of future service and possible legal action where applicable.